Shipping & Returns Policy

🚚 Shipping & Returns Policy

Because luxury should feel effortless—right from your cart to your closet.
Last updated: [24/07/2025]

Welcome to Karpasaonline.com – Line of Luxury. We’re so excited to deliver elegance right to your doorstep. Below you’ll find everything you need to know about our shipping, return, and exchange policies.

🚚 Shipping Policy

📦 Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Custom or made-to-order items may take 7–10 days for preparation before dispatch.

  • You’ll receive an email with a tracking number once your order ships.

🌍 Delivery Timelines

Region Estimated Delivery Time
Metro Cities (India) 3–5 business days
Non-Metro Cities 5–7 business days
International Shipping 10–15 business days (if available)*

Note: International delivery availability and pricing will be calculated at checkout or provided on request.

💸 Shipping Charges

  • Free shipping on all prepaid orders within India.

  • COD (Cash on Delivery) may carry a small additional fee.

  • Shipping charges for international orders (if applicable) will be visible at checkout.

🔁 Returns & Exchanges

We want you to love what you wear. If something doesn’t fit right or meet your expectations, here’s how we can help:

✅ Eligibility for Return or Exchange

  • Return requests must be made within 7 days of receiving your order.

  • Products must be:

    • Unworn, unwashed, and unused

    • With original tags and packaging

    • Not altered or customized

❌ Non-Returnable Items

  • Sale, discounted, or clearance items

  • Custom-stitched or tailored pieces

  • Accessories and dupattas (for hygiene reasons)

  • Gift cards or store credit

🔄 Exchange Options

  • You can exchange for a different size or product of equal or higher value (with balance payable).

  • We’ll arrange pickup if available in your area. Else, we’ll guide you through the return courier.

💰 Refunds

  • Refunds are issued as store credit or to your original payment method (based on case).

  • Shipping charges (if any) are non-refundable.

  • Refunds are processed within 7–10 business days after item inspection.

📝 How to Initiate a Return or Exchange

  1. Email us at info@karpasably.com with:

    • Order ID

    • Reason for return

    • Pictures (if product is damaged or incorrect)

  2. We’ll get back to you within 24–48 hours with return instructions or a pickup confirmation.

⚠️ Damaged or Wrong Item?

If you receive a damaged, defective, or wrong item—we’re truly sorry. Please inform us within 48 hours of delivery and we’ll prioritize a free replacement or refund.

🛡 Our Promise

At KARPASA, customer satisfaction is woven into everything we do. From handpicked fabrics to careful packaging and timely deliveries, we promise a luxury experience—end to end.

📬 Still Have Questions?

We’re always happy to help.

📧 Email: info@karpasably.com
📞 Call/WhatsApp: +91-8791173554
📍 Visit us: 165, Janakpuri, next to Xero Degrees, Bareilly, Uttar Pradesh, India.
📱 Instagram: @karpasa.bly

“Every piece we ship carries not just fabric, but emotion. If something feels off, we’re here to make it right.”
– Team KARPASA